Privacy Policy myr88 — Your Data Security Is Our Priority

Myr88 is an online entertainment and wagering platform that operates with full commitment to the privacy and data security of every user. We understand that your trust is our most valuable asset, and we do not take lightly the responsibility of safeguarding the personal information you entrust to us.

This Privacy Policy is drafted to give you full clarity on the types of information we collect, why we need it, how it is used, to whom it may be disclosed under certain circumstances, and your rights as the owner of that data. We believe transparency is the foundation of trust, which is why we explain everything in plain, easy-to-understand language.

This policy applies to all users of the myr88 platform, including registered members, website visitors, and users of our mobile app. It is to be read together with our Terms and Conditions and Responsible Gaming Policy to form the complete agreement between you and myr88.

If you have any questions about this policy or how we handle your data, we encourage you to reach out to our support team via live chat or email. Our team is ready to provide further clarification at any time.

Myr88 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:

Information You Provide Directly:

• Registration Information: Full name, date of birth, phone number, email address, and the password you create when opening an account.
• Identity Verification Information (KYC): A copy of your identity document (MyKad), passport, or other valid ID; a selfie photo; and proof of address such as a recent utility bill or bank statement.
• Financial Information: Details of the payment methods you use for deposits and withdrawals, including bank account numbers, digital wallet information (TNG, ShopeePay, and others), and transaction records.
• Communication Information: Any messages, complaints, enquiries, or feedback you send to our support team via live chat, email, or other channels.

Automatically Collected Information:

• Technical Data: IP address, web browser type and version, device operating system, screen resolution, and unique device identifiers.
• Usage Data: Pages you visit, time spent on each page, links you click, games you play, and your general navigation patterns on the platform.
• Location Data: General location information derived from your IP address for geographic eligibility verification and legal compliance purposes.
• Cookie Data: Information collected through cookies and similar tracking technologies, as further described in Section 5.

Myr88 uses the information collected solely for legitimate purposes directly related to delivering our platform services. We do not use your data for any other purpose without your prior consent. The following are the primary purposes for data use:

• Account Management: Creates and manages your account, processes registration, verifies your identity through the KYC process, and allows you to log in to the platform securely.
• Transaction Processing: Processes deposits and withdrawals quickly and accurately, maintains complete financial records, and resolves any transaction-related disputes.
• Service Provision: Enables you to access all games and platform features, sends important account-related notifications, and provides effective customer support.
• Security & Fraud Prevention: Detects and investigates suspicious activity, prevents unauthorised access to your account, identifies fraud attempts, and fulfils anti-money laundering (AML) obligations.
• Legal Compliance: Fulfils reporting requirements to relevant authorities, maintains transaction records in accordance with legal requirements, and complies with lawful authority directives.
• Platform Improvement: Analyses usage patterns to improve platform performance and user experience, tests new features, and ensures the platform functions optimally across all devices.
• Marketing Communications: Sends information about promotions, special offers, and platform updates — only to members who have given consent to receive such communications. You may unsubscribe at any time.

Myr88 operates on the principle of data minimisation — we only collect and use information that is genuinely necessary for the stated purposes. We do not use automated decision-making that could significantly affect you without appropriate human intervention.

Myr88 does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are certain situations where we need to share your information with the following parties, solely to enable us to deliver our services effectively:

• Payment Service Providers: Local banks, digital wallet operators, and payment gateways that process your deposit and withdrawal transactions. They only receive the data necessary to complete the relevant transaction.
• Identity Verification Service Providers: Third-party companies that assist us in conducting KYC checks and document verification to ensure platform security.
• Game Providers: Game development companies that provide game content on our platform may receive minimal technical data to ensure games function correctly.
• Legal Authority: Law enforcement agencies, regulatory bodies, or government authorities when required by law or a valid court order.
• Professional Advisors: Lawyers, accountants, and auditors subject to strict professional confidentiality obligations, when required to conduct our business affairs.

All third parties we work with are required to comply with data protection standards equivalent to our own. We conduct thorough checks before engaging any new service provider to ensure your data remains protected at all times.

Myr88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app. They help us remember your preferences and understand how you use the platform.

The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collects information about how you use the platform — such as the most frequently visited pages and any error messages encountered — to help us improve overall platform performance.
• Functional Cookies: Allows the platform to remember your preferences such as language, display settings, and login details so you do not need to re-enter them each time.
• Analytics Cookies: Used to analyse traffic and usage patterns on an aggregate basis to help us make better decisions about platform improvements.

You can control or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect platform functionality and your overall user experience. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.

Myr88 implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, use, disclosure, modification, or destruction. Among the measures we take:

• Data Encryption: All data transmitted between your device and our servers is protected using industry-standard 256-bit SSL/TLS encryption protocols. Sensitive data stored in our databases is also encrypted using robust encryption algorithms.
• Two-Factor Authentication (2FA): We offer two-factor authentication to add an extra layer of security to your account, ensuring only you can log in even if your password becomes known to others.
• Continuous Monitoring: Our security system monitors platform activity around the clock to detect any anomalies, intrusion attempts, or suspicious patterns in real time.
• Internal Access Control: Access to user data among our staff is restricted on a need-to-know basis. All access is logged and audited on a regular basis.
• Regular Security Testing: We conduct regular penetration testing and vulnerability assessments carried out by independent security experts to identify and remediate any system weaknesses.

While we take all reasonable steps to protect your data, no security system is perfect. If you suspect your account has been compromised or your data has been exposed, please contact our support team immediately so that protective action can be taken without delay.

As the owner of your personal data, you have the following rights regarding the information we hold:

• Right of Access: You have the right to know what personal data we hold about you and to obtain a copy of that data. Data access requests will be processed within 30 business days.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure: You may request that we delete your personal data under certain circumstances, such as when the data is no longer needed for the purpose it was collected, subject to our legal obligations to retain certain records.
• Right to Restriction of Processing: Under certain circumstances, you may request that we restrict how we process your data while awaiting the resolution of any dispute.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time, and we will honour that request without question.
• Right to Data Portability: You may request that your data be provided in a machine-readable format so that it can be transferred to another service provider should you wish.

To exercise any of the above rights, please contact our support team via the platform's live chat or email us. We may need to verify your identity before processing your request to protect the security of your data. All valid requests will be processed free of charge within the timeframe required by applicable law.

Myr88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our data retention policy is as follows:

• Active Account Data: For as long as your account is active and you continue using myr88 services.
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date, in accordance with accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure or the end of the business relationship, whichever is later.
• Communication Logs: Customer support communication records are retained for 3 years for reference and dispute resolution purposes.
• Technical Log Data: Security and technical logs are retained for 12 months for security investigation and technical troubleshooting purposes.

When the retention period expires or when you submit an eligible deletion request, we will securely delete or anonymize your data so that it can no longer be associated with you. The deletion process is carried out using industry-standard methods to ensure data is unrecoverable.

The myr88 platform may contain references to third-party services such as game providers or payment gateways. While we strive to work only with trusted partners, myr88 is not responsible for the privacy practices or content of those third parties.

Every third-party provider integrated with the myr88 platform is bound by a strict data processing agreement with us. They are only permitted to process your data according to our instructions and for purposes we specify. We do not allow our third-party providers to use your data for their own marketing or commercial purposes.

We encourage you to read the privacy policy of any service provider you interact with directly, as their policies may differ from ours. myr88 has no control over and is not responsible for the content or privacy practices of websites or applications outside our own platform.

The myr88 platform is intended exclusively for individuals who are of age 18 years and above. We do not intentionally collect or store any personal information from minors. If you believe that someone under the age of 18 has registered or provided personal information to us, please contact us immediately.

Should we discover that we have unknowingly collected personal information from underage individuals, we will take immediate steps to delete that information from our records and close the relevant account. myr88 takes child protection seriously and fully supports responsible gaming initiatives to ensure our platform remains safe and appropriate for adults only.

Myr88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. When we make significant changes, we will notify you through the following means:

• In-platform notifications when you log in to your account
• Notification emails are sent to the address registered with your account
• Update the "Last Updated" date at the top of this document

We encourage you to review this Privacy Policy periodically, at least once every few months, to stay informed about how we protect your information. Continued use of the myr88 platform after any amendments take effect will be considered your acceptance of the updated terms.

If you disagree with any amendments made, you have the right to close your account and stop using our platform. In such cases, please contact our support team to assist with the account closure process in an orderly manner.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is here to help. You may reach us through the following channels:

For requests relating to personal data rights, please clearly state the type of request (access, correction, deletion, etc.) along with your account number so we can process your request more efficiently and accurately.